This Privacy Policy explains how Shadow Network collects, uses, and protects your information when you purchase ranks or use our server services. By using our store or server, you agree to the practices described below.
2. Information We Collect
When you interact with our store or server, we may collect the following information:
- Minecraft username
- Email address (if provided during checkout)
- Payment information (processed securely via third-party payment providers)
- Transaction history (rank purchases, upgrades, etc.)
- IP address (for security, moderation, and anti-fraud purposes) (through store provider)
We do not store full credit card or banking details on our servers.
3. How We Use Your Information
We use collected information to:
- Deliver purchased ranks, cosmetics, and in-game items
- Verify payments and prevent fraud or chargebacks
- Provide customer support and account assistance
- Enforce server rules and prevent abuse
- Improve server performance and user experience
4. Payment Processing
All payments are handled securely through trusted third-party payment processors.
- Shadow Network does not directly store sensitive payment details
- Payment providers may collect their own data under their own privacy policies
- We are not responsible for issues caused by third-party payment services
5. Data Sharing
We do not sell, trade, or rent your personal information.
We may share limited data only when necessary:
- With payment processors (to complete transactions)
- With staff (for moderation, support, or fraud prevention)
- If required by law or legal authorities
6. Account Security
- You are responsible for maintaining the security of your Minecraft account
- We are not responsible for lost, stolen, or compromised accounts
- Sharing accounts is at your own risk
7. Cookies & Tracking
Our store may use basic cookies or analytics tools to:
- Improve website performance
- Track store usage statistics
- Prevent fraud or suspicious activity
You can disable cookies in your browser, but some features may not work properly.
8. Data Retention
We keep necessary data (such as purchases and transaction logs) for:
- Security and fraud prevention
- Customer support history
- Legal and accounting requirements
You may request deletion of non-essential data, but purchase records may be retained for verification purposes.
9. Security
We take reasonable steps to protect your information, including:
- Secure payment gateways
- Restricted staff access to sensitive data
- Server-side security protections
However, no system is 100% secure, and we cannot guarantee absolute protection.
10. Changes to This Policy
Shadow Network reserves the right to update or modify this Privacy Policy at any time. Continued use of the server or store means you accept any changes.
We will notify users when significant updates are made.
11. Contact
If you have questions or requests regarding your data, you can contact staff through our Discord server or support system.